Refund & Cancellation Policy

DentConsult · Last updated: 24 June 2026

This policy explains how cancellations and refunds work for consultations booked and paid for through the DentConsult platform (the "Service").

1. Consultation Fees

When a Clinic pays for a consultation, the amount is collected through our payment partner (Razorpay). DentConsult retains a platform fee (currently 1%), and the remaining amount is paid out to the Consultant who provides the service.

2. Cancellations

• Before a consultation is accepted by a Consultant: the Clinic may cancel the request and any amount paid will be refunded in full.
• After a Consultant accepts but before the consultation begins: cancellations may be eligible for a refund, subject to deduction of applicable payment-gateway charges.
• Once a consultation has been completed: fees are non-refundable, as the professional service has already been delivered.

3. Refund Method and Timeline

Approved refunds are processed back to the original payment method used at the time of payment. Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

4. Disputes

If you believe a consultation was not delivered as agreed, please contact us within 7 days of the transaction with the relevant details. We will review the matter in good faith and respond with a resolution.

5. Non-Refundable Situations

• Consultations that have been completed.
• Cancellations made in bad faith or in violation of our Terms.
• Payment-gateway charges, where applicable.

6. Contact Us

For any refund or cancellation request, contact:

DentConsult
Email: dentconsultapp@gmail.com
Phone: +91 76808 18870